Ordering/Shipping/Customer care

Ordering

Item descriptions
Each piece of jewelry shown on this web site is one of a kind and hand-made by Nina Forrest using the finest quality materials. We carefully photograph and provide a description of each piece to give you a clear idea of what the actual item looks like. However, due to variations in monitor and browser settings, the colors and texture of the item may vary somewhat from the web site picture.
Please note that due to the handmade nature of the designs, natural variations and imperfections of the materials within a piece may be present.
So you will be pleased with your purchase, feel free to email or call us (505.856.9166) with any additional questions about a particular piece before you place your order.
Item availability

Items shown on this website are in stock. Occasionally an item is sold before it is removed from the web site. In that case, you will be notified when you order and will not be charged for that item.

Payment methods

Orders are placed through the secure Paypal server. We accept Visa, Mastercard, American Express, Discover, or Paypal. You do not need to have a Paypal account to make a purchase.

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Shipping

You will receive a confirmation email when you place your order. We ship your order approximately 3-5 business days after payment confirmation by insured US Priority Mail for a flat fee of $6. There is free shipping for orders over $150.

Please contact us if you require a rush or international order.

Sales tax

Only orders shipped to a New Mexico address will be charged a sales tax.

Gifts

Each item is packaged in a pouch or gift box free of charge ready for gift giving or safe keeping. 

Product information

Bracelet sizing

Bracelets range from approximate 7-8 inches depending on the size and type of beads and materials used and will fit an average sized wrist.

Ear wires

Our pierced ear wires are gold filled, gold plated, sterling silver, brass or niobium. The ear wire material used is in the earring description. Brass and niobium are non-allergenic for most people.

Types of metal
Gold filled. A layer of 14K gold bonded with heat and pressure to a base metal such as brass.

Gold plated. A thin layer of gold is electroplated to a base metal such as steel or brass.

Vermeil. (Pronounced vermay or vermail) 22 or 24K gold plating over sterling silver.

Sterling silver. A mixture of pure silver and copper. The copper gives the silver strength. The standard is at least 92.5% silver so you may see the .925 stamp on some sterling silver items.

Bali silver. Sterling silver beads, clasps and other jewelry components hand made on the island of Bali.

Thai silver. 99.9% pure fine silver usually hand made by the Karen Hill tribe of Thailand.

Brass. Combination of zinc and copper. It can darken with age.

Niobium. Non-allergenic metal. The colors we use for our ear wires are steel gray and dark copper.

Types of beads
Czech crystal. Very high quality glass beads in the form of pressed glass and heat polished beads made in the Czech Republic.

 

Resin. Liquid plastic is mixed with color, poured into containers, hardened, hand cut and shaped into beads in a variety of shapes and sizes. Resin is lightweight, non-toxic, and the color doesn't fade or run. Some resin looks like glass or mimics amber, carnelian, etc.

Swarovski crystal. Brand name for precision cut crystal made by a company started by Austrian Daniel Swarovski in 1892. This crystal has exceptional sparkle and color and is used in the finest jewelry.

Semi-precious. We use this term on our website to mean natural stones and beads other than diamonds, rubies, or emeralds. Some semi-precious beads are color treated.

Fabrication techniques
Kum-bo. Fusing of gold on silver.

Reticulation. High heat on metal that produces a rippled effect unique to each piece.

Chain mail. Small gold or silver rings linked together in a pattern to create various types of chain effects - patterns are based on armor worn by knights in the middle ages.

Wire wrapping. Wire strips wrapped around objects in a regular or free form way.

Patinas. Change in the color of a metal due to natural aging or by soaking the metal in various solutions to produce an aged look.

Caring for your jewelry
• Store handmade jewelry carefully. Keep each piece in it’s own bag, compartment, box or pouch especially when traveling.

• Moisture in the air causes tarnish on metals. To limit tarnishing, it is best to keep sterling silver in airtight packaging such as a ziplock bag.

• Remove jewelry when bathing, cleaning, swimming or using beauty products. Chemicals can damage jewelry components especially organic beads like amber, coral, jade, pearls and turquoise.

• Clean jewelry after each use by wiping with a soft dry cloth or a cloth slightly dampened with a mild soap and water solution. Do not soak jewelry in water or jewelry cleaner. Do not use an ultrasonic jewelry cleaner. Do not use abrasives such as toothpaste to clean your jewelry.

• If silver jewelry does tarnish, use a soft tarnish removing cloth such as Sunshine.

Returns

If you find the jewelry you ordered is not suitable for any reason, you can return it within 14 days of receipt and receive a credit card refund for the cost of the piece not including original shipping charges.

Email us to receive a return authorization (RA) before you return an item describing the reason for the return. We do not accept returns without prior authorization.

Returned items must be shipped prepaid, in unworn condition with original tags and packaging, packed securely to protect the merchandise. Please insure the return shipment as we cannot be responsible for lost or damaged items. We will not issue a credit for worn merchandise.

For health reasons, pierced earrings are not returnable.

Special orders are not returnable.

Repairs

We carefully inspect and insure all jewelry. If an item arrives damaged, please notify us upon receipt. In the unlikely event that an item needs to be repaired under normal use, we will repair the item free of charge for 3 months after receipt of purchase. We are not responsible for jewelry damaged by improper use, wear or cleaning. (See jewelry care.) The item for repair must be shipped to us prepaid, and we will send the item back to you with no shipping charge.

As with returns, email us to receive a repair authorization (RA) before you return an item describing the problem. We do not process repairs without prior authorization. Include all available parts of the broken item. However, because the jewelry is one of a kind, it is not always possible to repair the piece exactly as the original. In that case, we will contact you with an alternative solution. As with returns, please package securely and insure.

Privacy policy

Your email address and any other information supplied to us will be not shared with any other parties. When a notice is sent to multiple e-mail addresses, your email address will not be seen by others.

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